Operator and correspondence
Charlie Miller, sole trader trading as Keepalto.
138 Rowney Avenue, CB10 2YE, United KingdomLaunch markets
The initial paid release is limited to customers based in the United Kingdom or the 50 United States and Washington, DC. The free demo remains available worldwide. Supply your actual billing country and US state when subscribing and keep your billing details accurate. Your actual Stripe billing address must match your chosen supported location. Discrepancies suspend operational access and stop renewal while you correct them with support. If an erroneous payment occurred for a rejected unsupported signup, contact support for any required refund; refunds are not automatic. Register display currencies do not change your billing location, subscription currency or tax obligations. Contact support before relocating to a country not supported for paid subscriptions. This market policy does not remove existing cancellation, privacy or statutory rights.
1. Who operates the service
Keepalto is operated by Charlie Miller, a sole trader in the United Kingdom, trading as Keepalto. The correspondence address appears below. Contact support@keepalto.com for service, account or legal enquiries. We are not currently UK VAT registered; overseas tax rules may differ. You must be at least 18 and authorised to act for any organisation you register.
2. The service
Keepalto provides an equipment register and internal booking, inspection and maintenance-record workflows. The free demo uses fictional browser-memory data and resets on refresh. Real accounts use independent email/password sign-in; operational access requires an active subscription or eligible card-backed seven-day trial, except separately authorised owner testing. It is not a customer shop, payment service for your customers, safety certification body or live GPS tracker.
3. Accounts and acceptable use
Only access businesses and records you are authorised to use. Use your own login rather than sharing credentials; business owners should assign suitable roles and remove access when it is no longer required. Do not upload unlawful material, malware, credentials or unnecessary sensitive personal information. Do not bypass access controls, interfere with the service or access another organisation’s records.
4. Your equipment and records
You retain rights to the records you supply and allow us to process them to provide the service. You are responsible for the accuracy of descriptions, dates, customer details and operator qualifications, and for having authority to supply personal data. Do not put real customer information into the public fictional demo. Keep an independent copy of important business records. The data processing agreement at https://keepalto.com/data-processing forms part of these subscription terms wherever we process personal data on your behalf. Accepting these terms includes that agreement; it takes precedence on customer-controlled personal-data processing.
5. Safety and compliance
You remain responsible for physical inspections, competent operators, safe use and applicable legal requirements. The platform checks information entered by users; it does not independently validate certificates, qualifications or equipment condition. A green indicator is not a guarantee of safety or compliance. Do not use the service as your sole safety-critical record.
6. Subscription prices and plan changes
Checkout states the selected price, currency, billing interval and equipment, user and storage allowances. Monthly subscriptions renew each calendar month, not every 30 days. Annual subscriptions are charged upfront for a year and renew annually. The seven-day trial requires payment details and agreement to recurring billing. Cancel before the trial ends to avoid the first subscription charge. Otherwise the displayed amount is charged automatically. Applicable tax and the total payable must be shown before you commit; your bank may charge conversion fees. Downgrades take effect as shown before confirmation and may require reducing usage to the new allowance. Existing records are not silently deleted to fit a lower plan. Material price changes will be notified in advance, with an opportunity to cancel renewal.
7. Availability and ending access
Support is by email without a guaranteed response time or contractual uptime commitment. Access may be restricted proportionately for non-payment, misuse or a security risk. Billing and recovery remain available when operational access is suspended. Ordinary cancellation stops renewal and leaves access until the paid period ends. We do not offer discretionary refunds for unused time, but statutory rights and remedies always apply. Contact support about account closure, export or deletion; these are separate from cancelling renewal. Owner backup downloads and CSV exports exist. Encrypted off-site backups and 35-day expiry are enabled, with a daily schedule at 02:00 UTC. A production archive has been restored into an isolated test database; this does not guarantee future scheduled runs or uninterrupted recovery. Account closure and deletion are handled manually by support; there is no automatic account purge.
8. Responsibility and disputes
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Mandatory consumer rights remain unaffected. Please contact us first to try to resolve a concern. The law of England and Wales applies, without depriving consumers of mandatory protections or court rights in their place of residence.
9. Changes and privacy
The version date identifies these terms. Material changes will be explained before they take effect and will not retrospectively remove accrued rights. The privacy and cookie notices describe personal-data handling and essential browser storage.
Consumer information
Business, sole-trader and personal users are welcome in supported markets. The following protections apply in addition to mandatory rights where you live. Choosing a business-named plan does not remove consumer rights.
Trial and renewal
The seven-day free trial is separate from any legal cooling-off period. Before subscribing, you must be shown the total payable price, currency, billing frequency, first charge date, automatic renewal and cancellation arrangements. Annual subscriptions are charged for the full year, not monthly instalments.
Cooling-off rights
UK consumers normally have 14 days starting the day after entering an online service contract to cancel. A seven-day trial does not shorten this right. Starting to use Keepalto does not by itself waive your rights. Any lawful charge for service supplied during that period depends on the applicable rules, information supplied and your express request to start early. Rights elsewhere may differ or be more protective.
Cancellation and refunds
Ordinary cancellation stops future renewal and leaves access until the paid period ends. Exercising a legal cooling-off right is different: tell us clearly that you wish to withdraw and we will assess the applicable cancellation and refund rules. No discretionary refunds does not exclude refunds or other remedies required by law, including where the service is faulty or not as described. A downgrade offer must not prevent cancellation.
How to tell us
Email support@keepalto.com with a clear statement that you wish to cancel, your account email and enough information to identify the subscription. You do not have to use a particular form or give a reason. The optional email template opens a draft: you must send it yourself. Opening a draft does not cancel a subscription or issue a refund. You may also write to Charlie Miller at the correspondence address in these legal notices.
Failed payments and your records
The approved launch policy is to suspend operational access after verified payment failure, keep payment and recovery available, send reminders, and retain full account recovery for 30 days after access expires. Warnings must precede scheduled deletion. This retention automation is not yet live; legally required records and backup expiry are handled separately. Cancellation, a refund request and a request to erase personal data are different actions.